COVID-19 Information for Students

Q: Do all students need to provide proof of vaccination?

A: Only students who are registered in an in-person class (On Campus or Partially Online) will be required to provide proof of vaccination.  If you are enrolled in online classes, you are not required to provide proof of vaccination.  Please note that if you wish to go on-campus for activities or student services, you will be required to provide proof of vaccination. We are closely monitoring the situation and guidance from the Center for Disease Control and Prevention (CDC), as well as the San Diego County Public Health Office. 

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Q: Is this requirement effective for Summer 2021?

A: No, the vaccination requirement for in-person classes and on-campus activities only takes effect Fall 2021.

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Q: Where can I provide proof of vaccination?

A: Students may submit their vaccination documents via our online student services desk here: https://mysdccd.atlassian.net/servicedesk/customer/portal/4/group/34/create/123

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Q: When do I need to provide my vaccination proof by?

A: Students must submit their vaccination record by 12:00pm on August 6th.  Students must be fully vaccinated as defined by the CDC: https://www.cdc.gov/coronavirus/2019-ncov/vaccines/fully-vaccinated.html

Have You Been Fully Vaccinated?

In general, people are considered fully vaccinated: 

• 2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or
• 2 weeks after a single-dose vaccine, such as Johnson & Johnson’s Janssen vaccine

If you don’t meet these requirements, regardless of your age, you are NOT fully vaccinated. Keep taking all precautions until you are fully vaccinated.

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Q: Which vaccines are accepted?

A: SDCCD is only accepting vaccines recommended by the CDC: cdc.gov/coronavirus/2019-ncov/vaccines/different-vaccines.html

• Pfizer-BioNTech
• Moderna
• Johnson & Johnson / Janssen

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Q: I cannot take the COVID-19 vaccination due to medical or religious reasons, is there an exemption process?

A: Students may request an exemption from the COVID-19 vaccination requirement for medical or religious reasons.  Students may submit their request online here: https://mysdccd.atlassian.net/servicedesk/customer/portal/4/create/125 

Requests must be submitted by August 4th.

Q: What medical documentation should I provide?

A: In order to process your request, we need you to submit medical documentation from your healthcare provider to establish your eligibility for a medical exemption. The documentation needs to provide, and should be limited to, the following information:

• That you have a disability or medical condition which prevents you from receiving any of the available COVID-19 vaccines (Moderna, Pfeizer, and Johnson and Johnson);
• The expected duration of the disability or medical condition which prevents you from being vaccinated, or that the condition is expected to be permanent.

To protect your privacy, the documentation should not contain any diagnosis, prognosis, specific condition, or any other medical information other than what is specified above.

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Q: What if I lost my COVID-19 vaccination card?

A: Students may visit the California Health Department Vaccination Record at: https://myvaccinerecord.cdph.ca.gov/ to retrieve their vaccination record. 

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Q: When will classes resume on-campus?

A: We are closely monitoring the situation and guidance from the Center for Disease Control and Prevention (CDC), as well as the San Diego County Public Health Office. 

We will be offering 15-25% of classes in-person starting the Fall 2021 semester.  We are closely monitoring guidance from state and federal health officials.

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Q: What is Canvas?

A: Canvas is an online "Learning Management System" (LMS) that provides classes with the ability to be conducted online.  For more questions about Canvas, please visit:https://www.sdccd.edu/about/departments-and-offices/instructional-services-division/online-learning-pathways-1/students/student%20resources.aspx

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Q: Why can’t I log into Canvas if I am enrolled in the course?

A: Students missing valid email addresses in Campus Solutions are unable to log into their course on Canvas. Make sure you have a valid email address on file.  You can verify your email address through mySDCCD by following the tutorial here.

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Q: My class is being held "asynchronous" what does that mean?

A: Asnychronous means that the class is not held at a particular time.  You may be required to complete certain tasks by a deadline established by your instructor.  Your instructor will provide expectations for asynchronous classes.

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Q: What if I am not receiving emails from SDCCD?

A: To ensure that you are receiving all SDCCD updates, make sure that you have an email address on file. You can verify your email address through mySDCCD by following the tutorial here.

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Q: My class is going online, but I do not have internet access, are there any resources for students?

A: We are gathering a list of resources that are being made available to students.  Please continue to check back here as this list expands:

Wi-Fi Parking Lots Available

City, Mesa, and Miramar Colleges and Continuing Education will be providing a "Wi-Fi Parking Lot" where any enrolled student can access the internet. (Class schedule screen shot OR print out required).

Click here for Parking Guidelines

Mondays - Thursdays: 8:00a.m. to 8:00 p.m.
Fridays: 8:00 a.m. to 3:00 p.m.

City College Parking Lot #5
Mesa College Parking Lot #1
Miramar College Parking Lot #2
Continuing Education ECC Campus Parking Lot #3

Free Internet Service:

• Several companies including Charter, Spectrum, and Comcast have announced plans to offer free internet service for 60 days to households with students as classes are moving online amid concerns about COVID-19. Beginning March 16 Charter Communications will make its internet and WiFi services available for free for 60 days to households with K-12 and/or college students who don’t already have internet through the company.
  
  
• WiFi hotspots will also be open for public. https://corporate.charter.com/newsroom/charter-to-offer-free-access-to-spectrum-broadband-and-wifi-for-60-days-for-new-K12-and-college-student-households-and-more
   
  Please contact the companies at the phone numbers below directly to arrange services if you are interested.
• Charter and Spectrum: 1-844-488-8395
• Comcast: 855-846-8376 for English speakers or 855-765-6995 for Spanish speakers
  
  

• Xfinity WiFi Public Hotspots

  All Xfinity WiFi Public Hotspots are now open to everyone on the “xfinitywifi” SSID. Public hotspots can be found in small/medium businesses and outdoors in commercial areas. For more information on available public hotspots visit https://wifi.xfinity.com/.

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Q: What if I don't feel comfortable or cannot take an online class?

A: If you do not feel comfortable taking an online class, you have a few options:

• Contact your instructor regarding any concerns you may have, they may be willing to work with you to help you feel comfortable.
• Visit Online Learning Pathways to discover tips and tricks to take classes online.

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Q: I currently have, or will need, accommodations for my class, who should I contact?

A: Please contact the DSPS office on campus.  They will be able to assist your need for accommodations. For more information, please visit:https://www.sdccd.edu/about/departments-and-offices/student-services-department/dsps/index.aspx

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Q: What about study abroad?

A: San Diego Community College District has cancelled all study abroad classes (including summer study abroad programs) due to the health and well-being of students and the community.

Q: I continue to receive an error when processing my payment online, what should I do?

A: The following recommended settings are for devices/browsers that most commonly experience errors when processing payments online.  Please identify and follow the instructions that correspond to your device/browser, then try to complete your payment again.

Note:

1) Chrome is NOT the recommended browser for online payments and

2) Apple iPads currently are not compatible with processing payments online through our credit card processing company, TouchNet.

Follow the four steps below:

1) Completely close out all open browsers.

2) Open a new browsing window. 

3) Clear your internet and browsing history (cache).

4) Select your device from the following choices and follow corresponding instructions:

 

Apple/Mac, Safari

1. Safari > Preferences > Privacy
2. Prevent cross-site tracking = disable (uncheck box)
3. Block all cookies = disable (uncheck box)

       

Apple/iPhone, Safari

1. Settings > Safari
2. Block Pop-ups = disable (left position)
3. Prevent Cross-Site Tracking = disable (left position)
4. Block All Cookies = disable (left position)

 

Chromebook or Other Device, Chrome

1) Settings >Privacy and security > Cookies and other site data

• Allow all cookies = enable/select (check button)
• Send a "Do Not Track" request with your browsing traffic = disable (move button to left position)

2) Settings >Privacy and security > Security

• Under Safe Browsing:
• Standard Protection = enable/select (check button)

3) Settings >Privacy and security > Site Settings

• Under Pop-ups and redirects:
• Blocked (recommended) = enable (move button to right position) and then description will change to “Allowed”

Restore your settings to the initial configuration when done with the payment process.

If you verified your device/browser configuration and still cannot process your payment, you may submit a ticket to the mySDCCD Support Desk:mySDCCD Support Desk

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 Q: Why am I being charged the health fees during campus closures?

A: Health Services is available to students for remote services (e.g. telemedicine) for health and mental health care during the college closures due to COVID-19.  Please refer to your college’s Health Services website or contact your college’s Health Services by phone during business hours for more information.

City College Health Services

(619) 388-3450

Mesa College Health Services

(619) 388-2774

Miramar College Health Services

(619) 388-7881

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Q: Will I be dropped from classes that I have not yet paid for?

A: Students will be dropped for non-payment for Fall 2021.  Students with an outstanding balance will have a hold placed on their account, preventing further enrollment and the awarding of a degree/certificate. The first round of Drop for Non-Payment will be on Sunday, August 8th.  Students are expected to pay all mandatory fees by Saturday, August 7th.

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Q: How do I obtain my 1098-T Tax form?

A: Follow the instructions below to obtain your 1098T tax form. 

1. Log into mySDCCD at: https://myportal.sdccd.edu.
2. Click the “College Student Dashboard”
3. On the left navigation, click “My Finances”
4. Click “View 1098-T Tax Form”
5. On the “General” tab, under the “Tax Year” column, click the year.  In a separate window, a PDF version of the 1098-T Tax form will be displayed, which can be downloaded and printed.

IMPORTANT:  If you use a pop-up blocker, you will have to disable it to display your 1098-T Tax form.

Refer to the1098-T FAQs for additional information. You may also email etax@sdccd.edu with questions.

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Q: How do I obtain my receipt for a payment I made online?

A: Receipts for online credit card payments are only generated by TouchNet.  Your receipt was emailed to your email address on record at the time of payment. 

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Q: How do I delete a saved payment method in TouchNet?

A: When you access TouchNet through the SDCCD student portal or log in to TouchNet directly, there is a section on the right titled “My Profile Setup”. In that section, click on “Payment Profile”.  Next to your saved payment method you can click on Edit, then click Delete.  If you are in a Payment Plan and signed up for automatic payments, you are required to maintain at least one saved payment method in your account.

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Q: Do I need to renew my FAFSA for next year?

A: The 2021-2022 FAFSA is available for renewal at www.fafsa.ed.gov.

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Q: How can I be assisted with my financial aid questions?

A: As campuses are closed, students must have a financial aid password established prior to any release of information via email. We will continue to update this as information changes.

• City College - cityaid@sdccd.edu
  
• Mesa College - http://www.sdmesa.edu/financial-aid/staff.shtml
  
• Miramar College - miraaid@sdccd.edu
  

If you do not have a password set up you will have to submit the password form with a copy of your state or government issued ID.

• City Password Form
• Mesa Password Form
• Miramar Password Form

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Q: Does an Excused Withdrawal (EW) affect my financial aid eligibility?

A: Excused Withdrawal is still considered when calculating Satisfactory Academic Progress (SAP). The EW may impact your completion percentage and attempted unit standards when SAP is calculated for the next aid year. If you are a current financial aid student on probation due to not meeting SAP initially campuses may give special consideration to not become ineligible.

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Q: How will dropping / withdrawing from courses affect my financial aid?

A: Dropping or withdrawing from classes may or may not affect you immediately or in the future.

• May need to repay portion of financial aid disbursed if withdraw from all classes. You will receive a notification if this applies to you.
• Please note this may impact Satisfactory Academic Progress (SAP) in a future aid year.

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Q: How will my enrollment be reported to NSLDS if my enrollment is disrupted due to closure of campus because of the Coronavirus?

A: Reporting will continue to be sent to NSLDS. Institutions can enter into temporary consortium agreements with other institutions to allow students to complete and transfer in coursework from another institution, but be awarded credit at their home institution.

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Q: Can I still get financial aid if all of my classes become online?

A: Yes. However, if you enroll in all online classes and your home or mailing address reflects any of these states, a registration hold will be placed on your account and or dropped from your classes if already enrolled prior to address update. You will not be eligible for financial aid.

Check here for an up to date list of restricted states and territories.

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Q: Will the processing time for my financial aid be impacted because of campus closure?

A: Processing times will be impacted during campus closure. Updates will be shared as more information becomes available.

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Q: Will I still be able to get a disbursement?

A: Yes, current disbursement schedules can be found on your campus financial aid website.

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Q: I submitted my 2021-2022 financial aid application. How will I know if they received it?

A: Notifications will be sent the beginning of April to all students whose applications we have received. Your student portal will be updated with 2020 – 2021 aid year information once we receive your financial aid application.

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Q: Will my loan continue to accrue interest?

A: After the Presidential announcement of freezing interest on federal student loans as part of the National Emergency Declaration, we are waiting on more information and guidance on details of who will be eligible.

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Q: The college has closed and I am a Federal Work Study Student and my on-campus job is not available, do I still get paid?

A: Yes, students that started their jobs and are not currently allowed to work due to campus closure can still get paid.  Please contact your FWS coordinator if you have any questions.

Q: I need to turn in a form/petition, how can I do this?

A: Students can submit most forms/petitions online at https://www.sdccd.edu/students/forms-and-documents.aspx Please be sure to read the instructions on the page prior to submitting your form.

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Q: Will mySDCCD still be available?

A: Yes, mySDCCD is still available and accessible at http://my.sdccd.edu

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Q: Will I be able to go to the campuses if I need help in person?

A: Effective Fall 2021 we will be offering some services in person.  More details to follow.

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Q. I have a question about pre-requisites, who can I contact?

A.Please contact your counseling office for more questions.

• San Diego City College Counseling Website: http://www.sdcity.edu/students/counseling/index.aspx
• San Diego Mesa College Counseling Website: http://www.sdmesa.edu/student-services/counseling/index.shtml
• San Diego Miramar College Counseling Website: http://www.sdmiramar.edu/campus/counseling

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Q: Will Counseling services still be available?

A: E-Counseling services may be available at your campus.  Please contact your counseling office for more questions.

• San Diego City College Counseling Website: http://www.sdcity.edu/students/counseling/index.aspx
• San Diego Mesa College Counseling Website: http://www.sdmesa.edu/student-services/counseling/index.shtml
• San Diego Miramar College Counseling Website: http://www.sdmiramar.edu/campus/counseling
• San Diego Continuing Education: http://www.sdce.edu

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Q: How do I order transcripts?

A: You can order transcripts online via mySDCCD.  Transcript processing will still continue.  

For more information about outgoing transcripts visit: https://www.sdccd.edu/students/transcripts/index.aspx

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Q: Will the Title IX Office still be open?
A: Yes, the Title IX Office and other campus support services will remain open and available to assist students at this time.
In the event of a campus/district closure, the Title IX Office will continue to review incoming reports and respond appropriately.

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Q: Who can I reach out to if I need to report a Title IX related incident?

A: You can still report an incident to the Title IX Office using the online reporting form Title IX Complaint Form, or contacting the Title IX Office by phone at 619-388-6660.  We will be reviewing reports as they come in and responding within 48 hours.

If you have an urgent question or concern regarding Title IX, please contact the Title IX Coordinator at scarter001@sdccd.edu.

If you are in an emergency situation, please contact 9-1-1 for immediate assistance.

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Q: Who can I contact if I, or someone I know, needs support because of experienced sexual violence or intimate partner violence and needs support?

A: If you or someone you know has experienced sexual violence or intimate partner violence, contact the Campus Advocate at 619-541-5970 or mbutler@ccssd.org for resources and assistance. The Campus Advocate is a confidential resource for both students and employees, and any details relating to your incident will not be reported to the District without your consent.

You can find additional information and resources in the Intimate Partner Violence Resource Guide.

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Q: I’m currently involved in an open case with the Title IX Office. Are these concerns still being reviewed and addressed by the Title IX Coordinator?

A: Yes, the Title IX Office will continue to review and investigate current cases and to new reports of Title IX incidents. The Title IX Coordinator will continue to respond to concerns in a timely manner; however, there may be delays in the review and investigation process during this time.