Canvas Faculty Support

For any technical issues or troubleshooting regarding the Canvas, Learning Management System, the SDCCD Online Learning Pathways has compiled these resources to assist you in getting the support you need:


Contact Canvas Directly:

For technical assistance, the Canvas helpdesk staff are avaliable 24/7, contact Canvas Support using the Chat Feature or call1-844-612-7422

Finding Support Resources in Canvas

Screenshot of Canvas Navigational Menu.

You can locate the "Help" button on your Canvas Global Navigational Menu at the bottom. Once you select the Help Icon a list of Canvas Resources will appear containing all available Faculty and Student Support related assistance.

Faculty Support in Canvas

A screenshot of the Canvas Help options
  1. Guides and Resources available in the Canvas Guides will help troubleshoot technical issues in Canvas.
  2. Canvas Chat is a live messaging service where Faculty and Students alike can queue up to quickly chat with Canvas Help Desk Members.
  3. Direct assistance via the Canvas Phone Helpdesk is available 24/7.
  4. If your issue cannot be resolved by any of other options. Reporting a problem ticket will allow the next available Canvas Administrator troubleshoot the issue.

Login Issues

Login to Canvas:

SDCCD Canvas Login Page

Type your Username = 10-digit College Employee Identification (ID number)
Type your Password = mmddyyyy (birthdate with no hyphens, slashes or spaces)

For example: 0009010101 (ID number)
                    06031980 (password for birthdate June 3, 1980)

In the event that you cannot reset your password or access your account you can contact Canvas Faculty Support: 1-844-612-7422

Assistance from the SDCCD Online Learning Pathways

Online Learning Pathways can assist with getting your course enhanced with instructional design, technology, and Canvas, please open a support ticket.