Canvas Faculty Support

New update about logging into canvas (SSO)

Starting July 15^th, Canvas will begin using the District’s single sign on (SSO).

SSO means that faculty and students will be able to use their SDCCD Email to sign into Canvas. SSO is part of a multi-phase ITS implementation project to streamline technology integrations and to strengthen cyber security for students, faculty, and staff.

SSO FAQs

Will SSO include mysdccd, Canvas, and office 365/email?

After July 15, 2024, Canvas and Office 365 will have the same login. MySDCCD has a planned SSO date of Winter 2025.

will students use one login for all three: student portal, Canvas, and student email?

Yes, this will be completed Winter 2025.

With sso, how do we reset our password?

Students and faculty can reset their own password.

Where can we receive sso support?

For faculty, please use the ITS Support Service Desk.

There are several resources for students:

Student Email & Microsoft 365
Email SDCCD IT staff at support@student.sdccd.edu
Call SDCCD IT staff at 619-388-1140

canvas support

For technical assistance, the Canvas helpdesk staff are avaliable 24/7, contact Canvas Support using the Chat Feature or call1-844-612-7422

Finding Support Resources in Canvas

You can locate the "Help" button on your Canvas Global Navigational Menu at the bottom. Once you select the Help Icon a list of Canvas Resources will appear containing all available Faculty and Student Support related assistance.

Faculty Support in Canvas

Guides and Resources available in the Canvas Guides will help troubleshoot technical issues in Canvas.
Canvas Chat is a live messaging service where Faculty and Students alike can queue up to quickly chat with Canvas Help Desk Members.
Direct assistance via the Canvas Phone Helpdesk is available 24/7.
If your issue cannot be resolved by any of other options. Reporting a problem ticket will allow the next available Canvas Administrator troubleshoot the issue.

Login Issues

SDCCD Canvas Login Page

Type your Username = 10-digit College Employee Identification (ID number)
Type your Password = mmddyyyy (birthdate with no hyphens, slashes or spaces)

For example: 0009010101 (ID number)
06031980 (password for birthdate June 3, 1980)

In the event that you cannot reset your password or access your account you can contact Canvas Faculty Support: 1-844-612-7422

Assistance from the SDCCD Online Learning Pathways

Online Learning Pathways can assist with getting your course enhanced with instructional design, technology, and Canvas, please open a support ticket.