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How to use the Faculty Support Desk Form

Getting Started

The SDCCD Faculty Support Desk Form is intended to assist faculty with items related with Campus Solutions, flex, faculty forms, student evaluations requests etc.The various topics that our support team can address include:

  • Attendance Roster
  • Class Roster /Census Roster
  • Flex Credit
  • Logging in to mySDCCD
  • Online Learning Support (Canvas)
  • Setting a Preferred Name
  • Submitting Grades
  • Tenative Assignment Offers (TAO) /Faculty Assignment

For IT related issues such as:

  • PeopleSoft password resets
  • SDCCD email
  • Office hardware and software (including Microsoft Office 365)

Please contact the IT Help Desk at ithelp@sdccd.edu or call (619) 388-7000.

For HR related issues such as:

  • Payroll
  • Timesheets
  • Benefits Questions

Please contact Human Resources at sdccdhr@sdccd.edu.

How to Fill Out the Form

The Faculty Support Support Desk form has seven required fields needed to complete and submit the form for review.

The first six required fields include:

  1. An email address so the support team can contact you or the person you are creating this ticket on the behalf of
  2. Your first name
  3. Your last name
  4. A simple summary of the issue that you are experiencing. Depending on your response a series of knowledge base articles related to your response will appear. We recommend reviewing these knowledge base articles as an immediate solution may already exist for you.
  5. Your 10-digit SDCCD Employee ID
  6. Next you will need to choose your role from the following options:
    • Faculty
    • Staff
    • Supervisor
    • Dean

Finally, you will need to select your specific Help Topic for the seventh field. Depending on which item you choose from the dropdown menu, a specialized response form will appear. These forms will request information specific to the chosen help topic and you will have the option to create a detailed description of your issue along with the ability of uploading documents, files, and screenshots to best assist our team with troubleshooting your issue.

 

How to submit specific Help Topic Forms

The following accordions will showcase the optional fields and steps needed to complete and submit the nine various help topic forms available.

Online Learning Support (Canvas)

For any Canvas Related issues or Support you can select this option.

You will be prompted to select from a variety of issues that will assist our Support Desk team with your specific Canvas related issue. The types of issues that our support team can directly support include:

  • Canvas Support
  • Development Shell Request
  • canvas Login Assistance
  • Create, Add, Remove Users in Canvas
  • Third-Party LTI Integration Requests
  • Cross-List A Course Request

Once you select any of these options a specified form will appear that will require certain fields and information to be provided in order for any requests to be completed.

Attendance Roster

For any assistance relating to your Attendance Roster you can select this option.

You will be prompted to enter:

  1. The name of the course (Ex. Math 104)
  2. The 5 digit course number (Ex. 10687)
  3. You can also provide more details regarding your issue along with any other problems that you were experiencing.
  4. Finally you will have the ability to attach any screenshots or files that will be of help to solving your issue.

When you are ready to submit your ticket to our Support Desk team you can click on the Send button.

Class Roster /Census Roster

For any assistance relating to your Class Roster or Census Roster you can select this option.

You will be prompted to enter:

  1. The name of the course (Ex. Math 104)
  2. The 5 digit course number (Ex. 10687)
  3. You can also provide more details regarding your issue along with any other problems that you were experiencing.
  4. Finally you will have the ability to attach any screenshots or files that will be of help in solving your issue.

When you are ready to submit your ticket to our Support Desk team you can click on the Send button.

Flex Credit

For any question or issues regarding the Flex Opportunities offered by the SDCCD Online Learning Pathways you can select this option.

You will be prompted to provide more details of your issue in the text box.

Then you will have the opportunity to attach any screenshots or files that will be of help in solving your issue.

When you are ready to submit your ticket to our Support Desk team you can click on the Send button.

Logging in to mySDCCD

If you are experiencing Difficulties Logging into my SDCCD you can select this option.

You will be prompted to provide more details of your issue in the text box.

Then you will have the opportunity to attach any screenshots or files that will be of help in solving your issue.

When you are ready to submit your ticket to our Support Desk team you can click on the Send button.

Setting a Preferred Name

To setup your Preferred Name you can select this option.

You will be prompted to provide the preferred name that you would like to use in the textbox.

When you are ready to submit your ticket to our Support Desk team you can click on the Send button.

Submitting Grades

For any assistance relating to Submitting Grades for your online courses you can select this option.

You will be prompted to enter:

  • The name of the course (Ex. Math 104)
  • The 5 digit course number (Ex. 10687)
  • You can also provide more details regarding your issue along with any other problems that you were experiencing.
  • Finally you will have the ability to attach any screenshots or files that will be of help in solving your issue.

When you are ready to submit your ticket to our Support Desk team you can click on the Send button.

Tenative Assignment Offers (TAO) /Faculty Assignment

If you have any inquiries regarding your Tenative Assignment Offers (TAO) or Faculty Assignments you can select this option.

You will be prompted to provide more details of your issue in the text box.

Then you will have the opportunity to attach any screenshots or files that will be of help in solving your issue.

When you are ready to submit your ticket to our Support Desk team you can click on the Send button.

Other

For all other topics that were not covered in the previous sections you can select this option.

You will be prompted to provide more details of your issue in the text box.

Then you will have the opportunity to attach any screenshots or files that will be of help in solving your issue.

When you are ready to submit your ticket to our Support Desk team you can click on the Send button.

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