Canvas Support

Canvas Support

OLP offers various ways to request support.  

For 24/7 support use the Help button.

You can locate the "Help" button on your Canvas Global Navigational Menu at the bottom. Once you select the Help Icon a list of Canvas Resources will appear containing all available Faculty and Student Support related assistance.

1. Guides and Resources available in the Canvas Guides will help troubleshoot technical issues in Canvas.
2. Canvas Chat is a live messaging service where Faculty and Students alike can queue up to quickly chat with Canvas Help Desk Members.
3. Direct assistance via the Canvas Phone Helpdesk is available 24/7.
4. If your issue cannot be resolved by any of other options. Reporting a problem ticket will allow the next available Canvas Administrator troubleshoot the issue.

For immediate, 24/7 support, within Canvas, please use the Chat feature or call the faculty hotline. 

Canvas Special Requests

If you require any of the following, please fill out the Faculty Support Desk Form.

• Development Shell Request
• Create, Add, Remove User in Canvas
• Third-Party Request
• Cross-List A Course Request
• Canvas Access for Incomplete  

For any Canvas Related issues or Support you can select the drop-down menu Online Learning Support (Canvas).

For guidance on how to submit our form for Canvas Support, feel free to watch our video below. 

You will be prompted to select from a variety of options that will assist our Support Desk team with your specific online issue.